If something on the network is bad, some of these packets may get lost along the way, or get delayed so much that they can't be used.įor example, a network switch or router may be failing, or a home worker sharing the Wi-Fi with family who are streaming video or playing online games. ![]() When you make a Teams call your audio, video, and screen sharing are sent over the network as streams of network "packets" - hundreds every minute. The most common cause of poor Microsoft Teams call quality is packet loss. Packet loss & Microsoft Teams call quality There are a few reasons why these things occur. And none of them are down to Teams itself. Or do you regularly get the dreaded message: “Your network is causing poor call quality”? ![]() Have you ever been on a Teams call and heard the garbled robot voice or experienced choppy video? Let’s talk about Microsoft Teams call quality.
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